Refund policy
No Return, Refund & Cancellation Policy
At Soul Kicks, all sales are final. We do not accept returns, exchanges, refunds, or order cancellations for change-of-mind purchases, incorrect sizing, or other reasons unrelated to an issue with the order.
Once an order has been placed, it cannot be canceled or modified.
Please carefully review your order information, including your shipping address, size, and selected items, before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us within 48 hours of delivery at supportsoulkick@gmail.com.
Please include:
- Your order number
- Clear photos or video of the item
- Photos of the packaging and shipping label
- A brief description of the issue
After reviewing your request, Soul Kicks may offer a replacement, store credit, or refund when appropriate.
Shipping Issues
Soul Kicks is not responsible for delays caused by the shipping carrier, incorrect addresses entered by the customer, or packages marked as delivered by the carrier.
If your package is lost or arrives damaged, please contact us as soon as possible so we can review the situation and assist you.
Important
By completing a purchase through our website, you acknowledge and agree to this No Return, Refund & Cancellation Policy.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact
For questions regarding an order, please contact:
supportsoulkick@gmail.com