Terms of service

Terms of Service

Last Updated: September 22, 2026

Welcome to Soul Kicks. These Terms of Service (“Terms”) govern your use of the Soul Kicks website and your purchase of products from us.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Soul Kicks

Soul Kicks is an online retail store offering footwear, clothing, accessories, and other products through our website.

For questions, concerns, or customer service inquiries, please contact:

Email: supportsoulkick@gmail.com

2. Eligibility

By using this website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide to us is accurate and complete.
  • You will use our website and services only for lawful purposes.

If you are purchasing on behalf of another person or business, you represent that you have the authority to do so.

3. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our website, accounts, systems, or databases.
  • Interfere with or disrupt the operation of our website.
  • Use automated systems, bots, scraping tools, or similar technology to access or collect information from our website without permission.
  • Attempt to commit fraud or make unauthorized purchases.
  • Copy, reproduce, distribute, modify, or commercially exploit our website content without permission.

Soul Kicks reserves the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

4. Products & Product Information

We make reasonable efforts to display our products, descriptions, photographs, prices, colors, sizes, and other information as accurately as possible.

However:

  • Product colors may appear differently depending on your device or screen.
  • Product measurements may have minor variations.
  • Product images may differ slightly from the physical product.
  • Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

5. Pricing

All prices displayed on our website are in U.S. dollars unless otherwise stated.

Prices may change at any time without prior notice.

If a pricing or listing error occurs, Soul Kicks reserves the right to correct the error and, where appropriate, cancel an affected order and provide a refund.

6. Orders

When you place an order, you are submitting a request to purchase the products in your cart.

An order confirmation does not necessarily guarantee that the order will be fulfilled if there is an issue involving product availability, payment authorization, pricing, fraud prevention, or another legitimate business reason.

Soul Kicks reserves the right to refuse or cancel an order when reasonably necessary, including suspected fraudulent or unauthorized transactions.

If we cancel an order, any payment collected for the canceled portion of the order will be refunded.

7. Order Changes & Cancellations

Because orders may enter processing shortly after purchase, customers should carefully review their order before submitting payment.

Customer-requested order cancellations or modifications are generally not accepted after an order has been placed.

This includes requests to change:

  • Products
  • Sizes
  • Quantities
  • Shipping addresses
  • Other order information

However, nothing in this section is intended to waive or restrict any cancellation, refund, or other rights that cannot legally be waived under applicable law.

If Soul Kicks is unable to ship an order within the timeframe promised at checkout or otherwise required by applicable law, we will provide any notice, options, cancellation rights, or refunds required by law.

8. Payment

You agree to provide valid and accurate payment and billing information.

Payments are processed through third-party payment providers and may be subject to their respective terms and policies.

Soul Kicks does not store complete payment-card information on its own servers when payment processing is handled by a third-party payment processor.

We reserve the right to refuse transactions that appear fraudulent, unauthorized, or otherwise suspicious.

9. Shipping & Delivery

Orders are shipped to the address provided during checkout.

Customers are responsible for providing an accurate and complete shipping address.

Soul Kicks is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Incorrect or incomplete addresses
  • Weather
  • Natural disasters
  • Holidays
  • Transportation disruptions
  • Events outside our reasonable control

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

If a specific shipping timeframe is advertised, Soul Kicks will maintain a reasonable basis for that representation and will handle material shipping delays in accordance with applicable law.

10. International Orders & Customs

For orders shipped internationally, customers may be responsible for customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.

Soul Kicks does not control customs processing times or decisions.

Customers are responsible for complying with applicable import laws and regulations in their destination country.

11. Returns, Refunds & Exchanges

Unless otherwise required by applicable law, all sales are final.

Soul Kicks does not accept returns or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Ordering the wrong item
  • Personal preference
  • Failure to review product information before purchase

If an item arrives damaged, defective, or materially different from the item ordered, customers should contact us within 48 hours of delivery at:

supportssoulkick@gmail.com

Please provide:

  • Order number
  • Clear photographs or video of the issue
  • Photographs of the packaging and shipping label
  • A description of the problem

We will review the claim and determine an appropriate resolution, which may include a replacement, store credit, or refund where appropriate.

Nothing in this section limits rights that cannot legally be excluded under applicable law.

12. Damaged or Incorrect Orders

If you receive an incorrect, damaged, or defective item, do not dispose of the item or shipping packaging before contacting us unless necessary.

We may request additional photographs, video, or other information needed to investigate the issue.

Soul Kicks reserves the right to investigate claims before issuing a replacement or refund.

False, fraudulent, or abusive claims may result in refusal of service and/or other action permitted by law.

13. Shipping Claims

If your tracking information shows that a package was delivered but you cannot locate it, please contact us as soon as possible.

We may request that you:

  • Check the delivery location.
  • Check with household members or neighbors.
  • Contact the carrier.
  • Provide any information necessary to investigate the shipment.

Soul Kicks cannot guarantee recovery of packages that a carrier has confirmed as delivered.

14. Chargebacks & Payment Disputes

If you have an issue with an order, please contact Soul Kicks at supportssoulkick@gmail.com before initiating a payment dispute when possible.

We will make reasonable efforts to investigate and resolve legitimate issues.

If a customer initiates a chargeback or payment dispute, Soul Kicks may provide the payment processor with relevant order information, including order confirmations, shipping information, tracking information, communications, and other records necessary to respond to the dispute.

Nothing in this section prevents a customer from exercising rights provided by applicable law.

15. Third-Party Suppliers & Fulfillment

Soul Kicks may use third-party manufacturers, suppliers, fulfillment providers, warehouses, shipping companies, and other service providers to manufacture, process, package, or deliver orders.

Products may therefore be shipped directly from a third-party fulfillment location.

The use of third-party suppliers does not eliminate Soul Kicks’ responsibility to comply with applicable consumer-protection laws.

Shipping times may vary depending on the product, fulfillment location, carrier, customs processing, and destination.

16. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics providers, advertising platforms, fulfillment services, and other applications.

Third-party services may have their own terms and privacy policies.

Soul Kicks is not responsible for the independent practices, availability, or policies of third-party services except where required by applicable law.

17. Intellectual Property

All Soul Kicks branding, logos, designs, website content, graphics, photographs, written content, product descriptions, and other original materials are owned by or licensed to Soul Kicks unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit Soul Kicks content without written permission.

Third-party trademarks, logos, names, and other intellectual property remain the property of their respective owners.

18. User-Submitted Content

If you voluntarily submit reviews, photographs, comments, testimonials, or other content to Soul Kicks, you represent that you have the right to provide that content.

By submitting content, you grant Soul Kicks a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish the submitted content for legitimate business and marketing purposes, subject to applicable law.

You should not submit confidential or private information through public reviews or other public areas of the website.

19. Promotions & Discounts

Promotional offers, discount codes, giveaways, and other promotions may have additional terms.

Unless specifically stated otherwise:

  • Promotions cannot be exchanged for cash.
  • Promotions cannot be combined when prohibited.
  • Promotional codes may expire.
  • Soul Kicks reserves the right to discontinue or modify promotions as permitted by law.

20. Errors & Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

We reserve the right to correct website errors and inaccuracies.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” and “as is” basis.

Soul Kicks does not guarantee that:

  • The website will always operate without interruption.
  • The website will be free from errors or harmful components.
  • Every product will remain available.
  • Product information will always be completely free from typographical or technical errors.

Any warranties that cannot legally be excluded remain applicable.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Soul Kicks and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

23. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Soul Kicks and its owners, employees, affiliates, service providers, and representatives from claims, liabilities, damages, losses, and reasonable expenses arising from:

  • Your violation of these Terms.
  • Your unlawful use of the website.
  • Your misuse of our products or website.
  • Your violation of another person’s rights.
  • Fraudulent or unauthorized activity associated with your account or order.

24. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and disclose information obtained through our website.

Please review the Privacy Policy before using our website or placing an order.

25. Applicable Law

These Terms are governed by applicable laws of the jurisdiction in which Soul Kicks operates, except where applicable law requires otherwise.

Nothing in these Terms is intended to deprive consumers of rights that cannot legally be waived.

26. Changes to These Terms

Soul Kicks may update these Terms from time to time.

When changes are made, the updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

28. Entire Agreement

These Terms, together with our Privacy Policy, Return/Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the agreement between you and Soul Kicks regarding your use of our website and purchases, except where applicable law provides otherwise.

29. Contact Information

If you have questions, concerns, or complaints regarding these Terms or an order, contact us at:

Soul Kicks

Email: supportsoulkick@gmail.com

Website: Soul Kicks online store