Shipping policy
Shipping Policy
Last Updated: September 22, 2026
Thank you for shopping with Soul Kicks. We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding order processing, fulfillment, delivery times, tracking, and potential delays.
1. Order Processing & Fulfillment
Orders are typically processed within 1–5 business days after payment has been successfully received.
Some Soul Kicks products are fulfilled after an order is placed and may be sourced from our fulfillment partners. Because of this, processing and delivery times may vary depending on product availability, fulfillment location, and shipping carrier.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when available.
2. Shipping Times
Estimated delivery times are:
- United States: Approximately 15–25 business days
- International: Approximately 15–30 business days
These are estimated delivery windows and are not guaranteed delivery dates.
Delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside of Soul Kicks’ control.
3. Tracking Information
Tracking information will be provided once your order has been shipped and tracking becomes available.
Please allow 2–7 business days for tracking information to begin showing movement after receiving your tracking number. It is normal for tracking updates to take some time, particularly for international shipments.
4. Shipping Delays
Soul Kicks is not responsible for delays caused by circumstances outside of our control, including but not limited to:
- Carrier delays
- Customs processing
- Severe weather
- Holidays
- Incorrect or incomplete shipping information
- Customs inspections
- International shipping restrictions
- Delayed tracking scans
- Other unforeseen circumstances
If your package is delayed after being shipped, we recommend contacting the shipping carrier directly using the tracking information provided.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Please carefully review your shipping information before completing your purchase.
6. Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Soul Kicks is not responsible for packages that are lost, stolen, or misplaced after delivery.
If your package is marked as delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members or neighbors if they received it.
- Contact the shipping carrier.
- Contact Soul Kicks if you need assistance.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the packaging and damaged item.
We will review the situation and determine the appropriate resolution.
8. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Any customs duties, taxes, or additional fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Soul Kicks does not control these charges.
9. Multiple Items in One Order
If an order contains multiple items, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping method.
You may therefore receive multiple tracking numbers or packages for a single order.
10. Contact Us
If you have questions about your order or shipment, please contact us at:
supportsoulkick@gmail.com
When contacting us, please include your order number so we can assist you more efficiently.
By placing an order with Soul Kicks, you acknowledge and agree to the shipping terms outlined in this policy.